Spending a few minutes to set up and test your videoconference equipment will help ensure the best results during our appointments. Here are some pointers:
Setting: Choose a private setting where no one else can see or hear us. Some good choices are: a well-lit room with the door closed, your parked car, or a shaded outdoor area with little traffic. Choose a time and place where you won’t be interrupted. Turn off the TV and close any programs or apps on your device that may distract you.
Lighting: Illumination from the front or side helps us see you. If the light is behind you, you will appear as a silhouette, and it will be harder for us to see your expression. If you are outdoors on a sunny day, position yourself in the shade, as the bright sunlight may wash out the picture.
Sound: Use a headset with a built-in microphone. This will help us hear each other and prevents others from overhearing us.
Position: To obtain the best results with your videocamera, place your device on a steady, level surface such as a desk. If you need to hold your camera in your hand, hold it steady and stay in one position rather than walking around. Keep the camera pointed at your face around eye level, at a distance that allows us to see your entire face. Remember, just because you can see us on the screen does not necessarily mean we can see you.
In some cases we may need to see your entire body while sitting, standing or walking (for example, to evaluate gait or tremors). Find a way to position the camera so that we can see you from head to toe.
Technical Setup: Videoconferencing requires a fast and steady internet connection. The best connections are wired (ethernet) connections, followed by wifi, followed by cell network with full signal. If other people on your network are making heavy use of the service by streaming, gaming, downloading, etc., this may interfere with our appointment.
Before your first appointment, you may set up a training session with my receptionist to ensure your equipment works. Whenever you change your equipment, for example by getting a new phone, computer or operating system, or a new internet connection, consider testing your setup before your appointment. We encourage you to ask for as much help as you need.
The Telepsychiatry Consent Form in your intake packet has more information. We encourage you to read it carefully and ask any questions.